Oppo just made the public debut of their updated Service Center 3.0. With this, the business hopes to significantly enhance the service that its devoted clients receive. We were given the opportunity to witness this ourselves owing to Oppo's offer to take us to one of these cutting-edge servicing locations in India. So let's have a look at what Service Center 3.0 has added.
Given that a company's ultimate objective is not to merely sell a consumer a smartphone, after-sales is an essential component of a brand's operations. Building faith in the smartphone manufacturer's dedication to both quality and customer relations by providing its consumers with powerful post-sale services helps retain brand image and goodwill. While every OEM provides post-purchase customer assistance, Oppo wants to go a step farther.step further with its new Oppo Service Center 3.0 experience.
"Having a customer-first philosophy, we believe in listening to consumer feedback on numerous channels and delivering initiatives that are most suited for their needs," said Saurabh Chaturvedi, Head of Customer Service at Oppo. Our conversations with them revealed a consistent demand for an open, practical, and first-rate service encounter. With the introduction of service centre 3.0, we responded to this input by setting a new industry benchmark in after-sales services. Additionally, in order to provide a quicker, simpler, and more convenient client experience, we have launched device pickup and drop services that will guarantee superior technology is available all across the nation.
The company will provide complete transparency when servicing. This indicates that the support staff of the business will repair your gadget while you watch.you for quality assurance. Oppo does place an emphasis on booking an appointment as it helps the service center procure any necessary parts and equipment before hand, which will help reduce the time taken for servicing. Once work has begun, the company claims that you will have a working smartphone in your hand within the hour.
At the moment, Oppo’s latest Service Center 3.0 is located in Chandigarh, India, which is also the site we visited for the media briefing. The Service Center 3.0 featured a new modern look, which blended Experience store aesthetics with a service center’s functionality. There were comfortable couches to sit and wait, while the center also offered magazines, a smart TV, and even a small private area as well for customers that may need to attend important business calls. There were even small toys to keep kids occupied.
The Oppo Customer Service Head confirmed that all of the current service centers are planned to be upgraded to the Service Center 3.0 standards in the near future. Right now, four of such state-of-the-art centers are already open, with one situated in Lucknow, Chandigarh, Calicut, and Kochi. Oppo will also offer users updates through emails and even SMS regarding the repair status of the customer’s device to ensure transparency remotely as well.
Here’s some quick info regarding Oppo Service Center 3.0:
- Repairs will be operational across 13,000 pin codes in India.
- Repaired devices have an expected return time of 3 to 5 working days.
- Senior citizens are offered the option of a home pick up and delivery for Oppo products.
- OPPO plans to expand its service center 3.0 upgrade to all the service centers by 2024 across Tier 1, 2, and 3 cities in India.
