The parent business of brands like Holiday Inn, Crowne Plaza, and Regent hotels, Intercontinental Hotels Group (IHG), has acknowledged that it was the target of a cyberattack.
IHG acknowledged the issue and promised to look into any "unauthorised access" to its systems in a statement(opens in new tab).
Additionally, it stated that it was still evaluating the "nature, scope, and impact of the occurrence" and that "relevant regulatory authorities" will be notified.
cyberattack on IHG
IHG's hotels are still able to operate and accept direct reservations, the notification reiterates. Instead of using the impacted company's booking system, clients should get in touch with the appropriate hotel directly, such as by phone.
There are currently no indications that client data has been lost or compromised, but we are still awaiting more information from the business.
IHG has been contacted by TechRadar Pro for comment; if we hear back, we'll update this page.
IHG's booking channels, among other aspects of its services, have not been operating properly since September 5, 2022. Customers who are dissatisfied have turned to social media; one user tweeted Tuesday night (opens in new tab):
What is wrong with your system, exactly? at least 19 hours. Apps and phones not working; hesitant to make any reservations. Absolutely no customer service.
Holiday Inn responded to a tweet from another customer wondering if their reservation was still valid (opens in new tab).
Our teams are investigating the system issue we are still having. For prompt assistance, we suggest getting in touch with the hotel directly. We apologise for the challenges.
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